Hi, I have communicated with catman8727, and the same happened to me here in Melbourne, Australia.
X2 F39 August 2018 Build I purchased new (30km) and the dealer assured me on 3 occasions that I will be able to sign up for Apple Car Play through BMW Connected Drive.
The back story is I owned a BMW i3 for three years before changing over to the X2 in July 2019. No dealer or workshop could fix issues I had with Bluetooth on the i3. So the main reason for changing cars was to get Apple Car Play. (And long-distance travelling was the reason I moved back to diesel, we don't have very good charge infrastructure in AU.)
The dealer said they made a mistake and the car cannot be enabled for Apple Car Play. From research online and talking to a few people in the after-market business, the older X2 (2018 Nov and older) shipped with it as an option. All 2019 and later models of the X2 you will find on the BMW website its standard with the turning on using BMW Connected Drive.
Going through the FAQ on BMW Australia Connected Drive site this comes up as what's required:
Ex-factory the option code SA 6CP is needed. If your vehicle is equipped with either the option SA 6NS, 6NW 6NP, 6U9 or 6FR, Apple CarPlay can also be ordered in the BMW ConnectedDrive Store.
In my case, I have the 6NW with Wireless charging... and the Innovations Pack (Professional I believe in other countries) which code is 0Z1A.
From this, I can tell that I am missing the 6NP component to make it work. Which is the WIFI Radio.
As the iDrive system across the X2 range is pretty much the same there are different part numbers that show they have preparation for Apple CarPlay.
This is for my model of X2 https://www.realoem.com/bmw/enUS/sho...diagId=65_3013
And part number 65129441868 show preparation for Apple Car Play = "Yes". And can be purchased (and surely ordered by the dealer from BMW) from https://handlerparts.de/en/Search?code=65129441868
The only thing I believe stopping the dealer is the $2.5K + install cost?
And it cannot be a BMW Connected Drive integration issue as with my i3 the complete iDrive system was replaced trying to rectify the Bluetooth connectivity issues. And the iDrive system was linked easily back with BMW Connected Drive. Few days of waiting but it worked.
I really would like to get to the bottom of this and help others like catman8727 to get Apple Car Play installed where it was promised. So any insight would be grateful.